Subway Customers Can Request Outreach Assistance via 311 for the First Time Ever
Officials from the MTA applauded news from City Hall on Friday, July 2, that New Yorkers can now request outreach assistance for individuals in the subway system via the 311 system. That includes those who are believed to be experiencing homelessness or a mental health crisis. Thanks to an important upgrade to the NYC311 system, subway riders can use the NYC311 app or web portal, or call or text to request homeless and mental health outreach assistance, or to identify non-aggressive panhandling. Prior to the upgrade, the 311 system did not recognize subway stations as a part of the
