Editorial: Conquering the 311 System
For anyone who’s lived in the Bronx long enough, they’ll learn it can take an insane amount of time to fix a quality of life problem. So if it’s a busted fire hydrant, perpetually loud neighbors, an overpopulated cat colony, or a lost coin (it’s been known to happen), resolve is almost never instantaneous, a curse that bedevils anyone making a complaint through the city’s 311 hotline. The system, implemented in 2003 during the Bloomberg years, serves as the city’s official customer service line, though that depiction is a stretch, depending on who you talk to. It functions more as
