MTA Metro-North Railroad Launches WhatsApp Chat Feature for Customer Service
MTA Metro-North Railroad president, Catherine Rinaldi, announced on Monday, March 1, that Metro-North customers can now communicate with the railroad in real time using the popular messaging platform WhatsApp. “It is important that our customers are able to communicate in real time and it’s what we’ve become accustomed to as a tech savvy society,” said Rinaldi. “We will continue to work on new ways to deliver excellent customer service as part of our Way Ahead Plan.” Metro-North’s customer service representatives will receive messages from Metro-North customers via WhatsApp between 6 a.m. and 10 p.m. daily and be able
